FUSION Issue 1 2026 DIGITAL SINGLE PAGES - Flipbook - Page 27
MEET THE TEAM
GOODS IN
At the heart of DTC’s warehouse operations is Goods In, the first point of
contact for every delivery that arrives on site. It is here that attention to
detail truly matters, ensuring stock is checked, processed and ready to move
seamlessly through the building without delay.
This month, we sat down with Rich to gain insight into the role he plays in keeping our warehouse
efficient, organised and prepared to support customers from the moment they place an order.
A massive thank you to Rich for allowing us a behind-the-scenes look at the work he does to keep
stock flowing smoothly and our warehouse operating at its best.
“ The best part of
my job is knowing
everything is
accurate and
ready for the
team to use. ”
“ Goods In is all
about staying
organised. If we get
it right here, the
whole warehouse
runs smoother. ”
Richard Smith (Rich) Goods In
How long have you worked at DTC?
“I have worked at DTC for 8 years.”
What is one thing people might not realise
about your role in Goods In?
“It is a very multitasking role and it needs to
be well organised. In Goods In you can go from
replenishing stock to being out in the yard
unloading lorries. We also assist customers if they
come to DTC to collect their orders. It is a role I
like and the day flies by.”
How do you help keep customer orders
running smoothly?
“By getting items booked in fast and efficiently so
our stock is ready to go.”
How do you help keep DTC reliable
for customers?
“By treating every item like it is my own and
ensuring everything is booked in on the same day
so stock is available to our picking team.”
In your own words, why can customers trust the
way DTC handles their orders?
“DTC always puts customers first and will
always go above and beyond to ensure a good
experience for them.”
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